---
title: "How to Create an FTP Account in Plesk"
description: "Create a separate FTP account in Plesk locked to one website or folder, so a developer or designer can upload files without your main login."
url: "https://docs.noiz.ie/plesk/how-to-create-an-ftp-account-in-plesk/"
section: "Plesk"
categories:
  - "Control Panels > Plesk > Files"
last_reviewed: "23 September 2026, against the current Plesk Obsidian release"
---

# How to Create an FTP Account in Plesk

You can already reach your files over FTP with your subscription's main FTP account (its system user, whose credentials are set under **Hosting & DNS** > **Hosting**), which gives full access to the subscription's home directory. When you instead want to give someone access to only one website, or only a single folder, create a separate FTP account. Each FTP account is locked to the home directory you assign, so the user cannot browse or change anything outside it. This is the safe way to hand a developer, designer or client limited upload access without sharing your main Plesk login.

**Last reviewed:** 23 September 2026, against the current Plesk Obsidian release. This guide is written for Noiz hosting and is kept current against Plesk. It complements, and does not replace, the official Plesk documentation linked below.

### Official Documentation Reference

<ul>
<li><a href="https://docs.plesk.com/en-US/obsidian/customer-guide/ftp-access-to-your-websites/adding-ftp-accounts.65153/" target="_blank" rel="noopener">Adding FTP Accounts (Plesk Customer Guide)</a>: the Plesk procedure for creating, changing and removing additional FTP accounts.</li>
<li><a href="https://docs.plesk.com/en-US/obsidian/customer-guide/ftp-access-to-your-websites.69544/" target="_blank" rel="noopener">FTP Access to Your Websites (Plesk Customer Guide)</a>: Plesk's overview of FTP access, including its advice to use FTPS rather than plain FTP.</li>
</ul>

## Prerequisites

- A hosting subscription on a Noiz Plesk server, with login access to the Plesk control panel.
- The website (domain) you want to grant access to, already added to your subscription.
- The folder you want the account restricted to, for example the whole site or a single subfolder.

## Create the FTP Account

1. Log in to your Plesk account.
2. Click **Websites & Domains** in the sidebar menu. ![Websites and Domains item in the Plesk sidebar menu](/img/plesk-websites-and-domains-menu.gif)
3. Click the appropriate domain to open its card. ![Selecting a domain name from the list in Plesk](/img/plesk-click-on-domain.gif)
4. On the domain's card, click **FTP** (labelled **FTP Access** in some places). ![FTP Access option in Plesk](/img/plesk-ftp-icon.gif)
5. Click **Add an FTP Account**. ![Add an FTP Account button on the Plesk FTP Access page](/img/plesk-add-an-ftp-account-button.gif)
6. Fill in the account details: ![New FTP account form in Plesk showing account name, home directory and password fields](/img/plesk-create-ftp-account-options.gif)
    - **FTP account name:** a username for the account, for example `john`. This is the name the user logs in with.
    - **Home directory:** click the folder icon and choose the directory this account may access. Point it at the whole site (for example `httpdocs`) or at a single subfolder. The account cannot move above the folder you choose.
    - **Password:** type a strong password, or click **Generate** to create one. Click **Show** to reveal and copy it.
7. Confirm with **OK**.

## Connect With the New Account

Use these settings in any FTP client, such as FileZilla, to connect with the account you just created:

- **Host:** your domain name, such as `ftp.yourdomain.com`, or the server's IP address. Replace `yourdomain.com` with your own domain.
- **Username:** the FTP account name you set, for example `john`.
- **Password:** the password you set for the account.
- **Port:** `21` (the default FTP port).

### Use an Encrypted Connection

Plain FTP sends your username and password across the internet in clear text. Where your FTP client offers it, choose **FTP over TLS (FTPS, explicit encryption)** so both the login and the file transfer are encrypted. In FileZilla, set the encryption to **Require explicit FTP over TLS**. This still uses port `21` but protects your credentials.

## Troubleshooting

**Login fails or "530 Login incorrect":** re-check the username and password, and confirm you are connecting to the correct host. Passwords are case sensitive.

**The account cannot see other websites or folders:** this is expected. An FTP account is restricted to its home directory and cannot browse outside it. Create a separate account, or widen the home directory, if broader access is needed.

**Connection times out:** confirm the host and port are correct and that no local firewall is blocking outbound FTP. Switching the client to passive mode resolves most transfer stalls behind home or office routers.

If you are on a managed Noiz plan and would prefer the Noiz team to set up FTP access for you, contact Noiz support and the team will take care of it.

---
Source: https://docs.noiz.ie/plesk/how-to-create-an-ftp-account-in-plesk/